Bus 105: business communication_topic 11 exam: writing short reports

Question 1

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When using standardized forms for periodic reports, a _____ document would prompt you for the variables first, merging them with the primary document later.

Select one:a. microb. template mergec. template macrod. progress reporte. problem-solving report

Question 2

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Which of the following is true about short reports?

Select one:a. The writing in shorter reports tends to be more impersonal than in long reports.b. Short-report situations usually do not involve personal relationships.c. Short reports rarely tend to be from and to people who know each other.d. The shorter reports are likely to use the personal pronouns “I,” “we,” and “you,” rather than only the third person.e. Shorter reports seldom deal with day-to-day, routine problems.

Question 3

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Coherence helpers should be used in reports primarily on the basis of the:

Select one:a. readers’ likely need for them.b. report length.c. formality of the report.d. writing style used.e. desired level of readability.

Question 4

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Which of the following is true of short reports?

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Which of the following is true about routine operational reports?

Select one:a. The majority of the reports written within companies are routine reports that keep supervisors, managers, and team members informed about the company’s operations.b. Routine operational reports are typically either monthly or quarterly reports.c. Routine operational reports usually cannot relate production data.d. Information on visits to customers does not fall under the routine operational reports category.e. It is not possible develop a template macro or merge document for routine operational reports.

Question 6

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Which of the following is true about letter reports?

Select one:a. Letters are traditionally an impersonal form of communication.b. Letter reports rarely use the personal style.c. Typically, the length of letter reports is three to four pages or less.d. Letter reports are used primarily to present information to persons inside the organization.e. Letter reports for the company’s board of directors are written personally, using “I,” “we,” and “you” references.

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Which of the following is true about a structural coherence plan?

Select one:a. You should use the components of the structural coherence plan repeatedly.b. The report preview only covers the topics to be discussed.c. The report preview only covers the order of the topics to be discussed.d. The report preview does not cover the logic of the order of the topics to be discussed.e. Summaries and conclusions help readers to see the relationships of the report topics.

Question 8

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Which of the following is true about short reports?

Select one:a. Short reports represent the second and third steps in the formality stairway.b. The popularity of short reports may be explained by the middle-ground impression of formality that it conveys.c. In very short reports, an incidental reference to the problem, authorization of the investigation, or the like does not provide sufficient introduction.d. Readers of short reports will need many reminders of what they just read or previews of what they are about to read.e. External reports that use the indirect order do not state the main findings in the transmittal message.

Question 9

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The majority of the reports written within companies are _____.

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Question 10

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For certain types of problem-solving reports, writers study several courses of action and then propose the most desirable one. This is known as a _____.

Select one:a. template macrob. template microc. template merge documentd. progress studye. feasibility study